Frequently Asked Questions

General

What Is FA Prep UK?


FA Prep UK is a third party fulfilment centre speciallising in the storage, preparation and distribution of goods for e-commerce businesses worldwide. We have been fulfilling goods for brands for many years and look forward to fulfiling for many more!




What Does a Prep Centre Do?


A prep centre like ours is responsible for the storage of your items, the preparation for consumer receiving and the delivery to location. We offer many different methods of preparation such as Amazon FBA labelling, bagging, bundling. Also E-commerce Pick & Pack bespoke packaging.




Do I Need A Prep Centre?


This is a question that can only be answered by you however allow us to give you some examples why a prep centre is beneficial. 1 - Storage - We have a very large space to store goods, something that isnt accessible for many. 2 - Time - We take complete control of the logistics, giving you back the time to complete tasks that grow the business rather than maintain it. 3 - Staff - We have a large team that are experinced in this field and can process goods at a fast rate. 4 - Cost - Using a Prep Centre can be more cost effective once you include all the costs of running your own logistics. Staff, rent, rates, waste, electric, water, insurance.




What Marketplaces Do You Fulfil For?


We fulfil for all online marketplaces such as Amazon, Shopify, Wix Stores, eBay and many more! If you have a brand that is looking to sell goods on any online marketplaces get in touch and we will do our best to help.




What Is Your Opening Times?


We are open: Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday CLOSED Sunday CLOSED Bank Holidays - Subject to date. We give clients notice of these




Are My Items Secure?


Absolutely! We have CCTV all around the warehouse running 24/7 along with alarms and motion detectors. We are also situated on an estate that has businesses running 24 hours a day which reduces risk of theft.




Can I Come To FA Prep UK?


Of Course! We understand that it is an important part of enjoying business seeing your items moving along, although using a Prep Centre doesn't always allow that, it does allow for growth! Get in touch with us to discuss a good time and we will get the kettle on!




What If My Items Arrive Damaged?


If your items arrive damaged we will get in touch to discuss this with you along with images so that you can correspond this back to the supplier and get the issue resolved.




What If You Lose or Damage My Items?


We have a lost and damaged policy. If your goods are lost or damaged after check in and before check out, we will reimburse the full cost price of these items to you via invoice reimbursement.





Signing Up

How long does Signing Up take?


Signing up is a very quick process. All we need from you is to fill in the form, we will then get back to you within 24 hours to let you know what you need to do regarding permissions with marketplaces etc. The full process should take no longer than 2 days and you can start sending goods within 24 hours of filling our form out.




How Do We Communciate?


At FA Prep UK we know communication is key and this is why we have multiple ways of getting in touch with us as a client. You can reach us through Slack, E-mail, Phone, WhatsApp and Live Chat.




Is There A Sign Up Fee?


There is a Sign Up Fee of £24.95 to cover the admin of setting your account up.




Where Do I Sign Up?


Please refer to the service you require and go through the sign up process. Have a look at our services here.





Pricing & Invoices

When Will I Be Invoiced?


Our invoice periods are 1st - 15th and 16th - End You will be invoiced on the closest weekday to the 1st of the month and the 16th.




What Is My Invoice Based On?


Your invoice will be charged based on the storage, prep and shipments processed in the period leading up to that invoice. Other additions and reimbursements can be added.




What Are Your Prices?


We have a vast range of services so please head over to see which service you are looking for and this will give you a better idea of pricing. You can see our services here.




What Are Your Membership Costs?


Our Amazon FBA membership costs vary based on processes & storage and these can be seen here. Our Pick & Pack Clients pay £4.99 per month membership.




How Long Do I Have To Pay The Invoice?


Each invoice is due 1 week after send. Once 7 days has passed we will remind you that the invoice is overdue.




How Much Do I Pay For Storage?


Our storage is on a per pallet basis (2.16m³) and is £4 per week.




How Do I Pay My Invoice?


We send you an email with your invoice attached, along with a pay now button giving you the ability to pay with any credit/debit card right there on the email. Our payment provider is Stripe.





E-Commerce Pick & Pack

How Do I Send You My Goods?


Once signed up you will be given instruction on how to send goods to us. Our address is used along with your name which allows us to organise shipments.




How Long Until A Customers Order Is Shipped?


Our software runs a live feed of orders ready for dispatch, so we aim to complete all orders ready for collection in 24 hours.




What Happens To Orders Over The Weekend?


You must ensure to inform your customers of weekday shipping only, as any orders made over the weekend will not be processsed unitl the Monday of the following week.




Do You Need Access To My Marketplace?


We will need third party access to your marketplace so that our software can grab the order feed. This will only allow us to access inventory and shipping.




What Price Is Shipping To Customers?


Shipping prices are varied based on size, weight and service required. Please get in touch with us to discuss your options.




Do You Manage Returns?


Yes we do! You can enter our address as your point of return, to which when we receive we can feedback to you the condition and options available for the item.




Do You Manage Stock Levels?


We manage all stock levels including stock and equipment. This is also given to you to keep a live check.




I Need My Items Prepared In A Bespoke Way, Can You Do This?


Absolutely! We know that every brand has its touch on making the experience right for the customer, we don't want you to lose that in working with us. All you have to do is give us a message and we can discuss all options and prices in ensuring it is perfect for your customer.





Amazon FBA

When Will I Be Invoiced?


Our invoice periods are 1st - 15th and 16th - End You will be invoiced on the closest weekday to the 1st of the month and the 16th.




What Is My Invoice Based On?


Your invoice will be charged based on the storage, prep and shipments processed in the period leading up to that invoice. Other additions and reimbursements can be added.




What Are Your Prices?


We have a vast range of services so please head over to see which service you are looking for and this will give you a better idea of pricing. You can see our services here.




What Are Your Membership Costs?


Our Amazon FBA membership costs vary based on processes & storage and these can be seen here. Our Pick & Pack Clients pay £4.99 per month membership.




How Long Do I Have To Pay The Invoice?


Each invoice is due 1 week after send. Once 7 days has passed we will remind you that the invoice is overdue.




How Much Do I Pay For Storage?


Our storage is on a per pallet basis (2.16m³) and is £4 per week.




How Do I Pay My Invoice?


We send you an email with your invoice attached, along with a pay now button giving you the ability to pay with any credit/debit card right there on the email. Our payment provider is Stripe.